[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-nurse-107-1-fundamental-nursing-078":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":23},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"freq":11},"nurse-107-1-基本護理學與護理行政-078","nurse-107-1-fundamental-nursing-078",107,1,78,"某醫院門診檢驗部門近一週常發生許多病患排隊等待抽血，甚至有病患抱怨等候時間太長並直接投訴到院長室。院長立即請品管中心的專員解決這個問題。品管中心專員應最先執行下列那一步驟？",{"A":15,"B":16,"C":17,"D":18},"要求檢驗部門主管增加抽血單位的人力及服務窗口","召集檢驗部門主管開會討論如何給投訴病患補償","定義問題找出排隊等候抽血情境與預期的有多少差異","透過品管中心成員腦力激盪發展解決方法並執行","C",null,[],"本題考點是問題解決／品質改善的步驟順序。依科學化問題解決流程，第一步是先『界定問題』——釐清現況與期望之間的差距，才能對症下藥，故品管專員應最先執行 C『定義問題，找出排隊等候抽血的實際情境與預期之間有多少差異』。A『要求增加人力與窗口』是尚未分析原因就直接投入解決方案。B『召集開會討論如何補償投訴病患』是處理抱怨的後續，未觸及根本問題。D『腦力激盪發展方法並執行』屬後段方案發展與執行，須在問題界定與原因分析後才進行。本題關鍵在任何改善都須先界定問題與落差，不可跳過。",[24,28,32,36,40,44],{"webId":25,"stem":26,"number":11,"year":27,"session":11},"nurse-106-1-fundamental-nursing-001","下列何者為預防院內感染最經濟有效的方法？",106,{"webId":29,"stem":30,"number":31,"year":27,"session":11},"nurse-106-1-fundamental-nursing-002","下列那一種健康問題會導致體溫過高？",2,{"webId":33,"stem":34,"number":35,"year":27,"session":11},"nurse-106-1-fundamental-nursing-003","王先生因腦血管損傷住院中，下列何種灌注溶液不適合王先生使用？",3,{"webId":37,"stem":38,"number":39,"year":27,"session":11},"nurse-106-1-fundamental-nursing-004","醫囑為 Acetaminophen 1 tab q6h p.r.n. if BT≧39℃之含義，下列敘述何者正確？",4,{"webId":41,"stem":42,"number":43,"year":27,"session":11},"nurse-106-1-fundamental-nursing-005","測量 H5N1 流感病毒感染病人生命徵象時，下列何項防護設備較不必要？",5,{"webId":45,"stem":46,"number":47,"year":27,"session":11},"nurse-106-1-fundamental-nursing-006","林小姐因中風導致右側肢體偏癱，住院期間有關病人之安全，下列敘述何者錯誤？",6,1783840740393]