[{"data":1,"prerenderedAt":48},["ShallowReactive",2],{"q-nurse-113-3-fundamental-nursing-048":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":24},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"freq":23},"nurse-113-3-基本護理學與護理行政-048","nurse-113-3-fundamental-nursing-048",113,3,48,"護理長接獲同仁反應有病人家屬抱怨護理師延誤給藥，恐導致病人病情變化，下列做法何者最適宜？",{"A":15,"B":16,"C":17,"D":18},"病人病情變化是疾病自然發展，不須理會","請主治醫師去溝通，護理長不須出面了解","釐清事件，以便向家屬說明事實與後續處理","直接將家屬抱怨事件轉給醫院法務部門處理","C",null,[],"本題考點在於護理主管面對客訴(complaint)的處理原則:主動釐清事實、負責溝通。依病人安全與危機處理原則,護理長應先釐清延誤給藥事件的經過,以便向家屬據實說明並提出後續處理,展現承擔與透明,故選 C。A 錯在把病情變化推給疾病自然發展、拒絕理會,漠視潛在疏失與家屬感受;B 錯在客訴針對護理照護,護理長身為主管應親自出面了解,不宜全推給醫師;D 錯在尚未釐清即直接轉法務,是防禦性作為,會激化衝突並失去溝通良機。本題屬管理情境判斷題。",1,[25,29,33,36,40,44],{"webId":26,"stem":27,"number":23,"year":28,"session":23},"nurse-106-1-fundamental-nursing-001","下列何者為預防院內感染最經濟有效的方法？",106,{"webId":30,"stem":31,"number":32,"year":28,"session":23},"nurse-106-1-fundamental-nursing-002","下列那一種健康問題會導致體溫過高？",2,{"webId":34,"stem":35,"number":11,"year":28,"session":23},"nurse-106-1-fundamental-nursing-003","王先生因腦血管損傷住院中，下列何種灌注溶液不適合王先生使用？",{"webId":37,"stem":38,"number":39,"year":28,"session":23},"nurse-106-1-fundamental-nursing-004","醫囑為 Acetaminophen 1 tab q6h p.r.n. if BT≧39℃之含義，下列敘述何者正確？",4,{"webId":41,"stem":42,"number":43,"year":28,"session":23},"nurse-106-1-fundamental-nursing-005","測量 H5N1 流感病毒感染病人生命徵象時，下列何項防護設備較不必要？",5,{"webId":45,"stem":46,"number":47,"year":28,"session":23},"nurse-106-1-fundamental-nursing-006","林小姐因中風導致右側肢體偏癱，住院期間有關病人之安全，下列敘述何者錯誤？",6,1783840778190]