[{"data":1,"prerenderedAt":65},["ShallowReactive",2],{"q-nurse-115-2-fundamental-nursing-041":3},{"subject":4,"subjectSlug":5,"subjectFullName":6,"question":7,"related":34,"lastmod":64},"基本護理學與護理行政","fundamental-nursing","基本護理學(包括護理原理、護理技術)與護理行政",{"id":8,"webId":9,"year":10,"session":11,"subject":4,"number":12,"stem":13,"options":14,"answer":19,"answerNote":20,"images":21,"explanation":22,"explanationDeep":23,"topics":24,"freq":27},"nurse-115-2-基本護理學與護理行政-041","nurse-115-2-fundamental-nursing-041",115,2,41,"溝通時雙方感情欠佳，各有先入為主的想法，且拒絕改變。屬於下列何種溝通障礙？",{"A":15,"B":16,"C":17,"D":18},"語意障礙","方法障礙","心理障礙","資訊超載","C",null,[],"本題考點是溝通障礙的類型判別。心理障礙指溝通雙方因情緒、成見、刻板印象、價值觀差異或防衛心態,使訊息在接收與解讀時被扭曲;題中雙方感情欠佳、各有先入為主的想法且拒絕改變,阻礙的來源在態度與情緒而不在訊息本身,故選 C。A 語意障礙來自用詞含糊、專業術語或語言隔閡造成的解讀差異,屬訊息編碼問題。B 方法障礙指溝通管道或媒介選擇不當,例如該當面會談卻僅以書面通知。D 資訊超載指訊息量超過接收者的處理能力,使重點被稀釋遺漏,三者均與情緒成見無關。","把溝通障礙依溝通歷程的位置分類最不易混淆:發訊者端有動機與表達能力問題;編碼端是語意障礙;管道端是方法障礙與物理性干擾(噪音、距離);接收端是心理障礙、選擇性知覺與資訊超載;回饋端則是缺乏澄清與確認。心理障礙的關鍵字是「情緒、成見、防衛、不信任、拒絕改變」,一看到就先往此類靠。克服心理障礙的原理在於降低防衛:先建立信任關係、以描述取代評價、用治療性溝通技巧中的傾聽、反映與澄清讓對方感到被理解,態度鬆動後訊息才進得去。可延伸連結治療性溝通技巧與非治療性反應的對照,以及 Johari window 對自我揭露的說明。",[25,28,29,32,33],{"term":26,"count":27},"溝通歷程",3,{"term":18,"count":11},{"term":30,"count":31},"溝通障礙類型",1,{"term":17,"count":31},{"term":15,"count":31},[35,39,44,49,54,59],{"webId":36,"stem":37,"number":38,"year":10,"session":11},"nurse-115-2-fundamental-nursing-042","在人力資源管理工作項目中，關於營造友善、安全的工作環境及改善福利制度等，屬於那一項工作範疇？",42,{"webId":40,"stem":41,"number":42,"year":43,"session":11},"nurse-106-2-fundamental-nursing-008","一位母嬰同室的產婦對護理師說：「我的寶寶每次吸奶時都會發出聲音，而且不到 2 小時就要餵，太累了，我不想餵了。」下列何者為最合宜的護理措施？",8,106,{"webId":45,"stem":46,"number":47,"year":48,"session":31},"nurse-107-1-fundamental-nursing-022","王先生術後第一天正接受大量靜脈輸液，護理師發現點滴的滴速時慢時停，下列處置措施何者錯誤？",22,107,{"webId":50,"stem":51,"number":52,"year":53,"session":31},"nurse-108-1-fundamental-nursing-060","護理人員願意在工作上互相支援、互相扶持，是屬於 Maslow 需求理論的那一層級？",60,108,{"webId":55,"stem":56,"number":57,"year":58,"session":11},"nurse-109-2-fundamental-nursing-024","為一位二歲病童執行醫囑 Ofloxacin 5 gtts q.12h. A. D.，其給藥方式，下列何者正確？",24,109,{"webId":60,"stem":61,"number":62,"year":63,"session":11},"nurse-110-2-fundamental-nursing-058","依照馬斯洛（Maslow）的需求層級理論，護理主管應優先注意護理人員下列何種需要？",58,110,"2026-08-06",1787299031864]